Call Handling Training – 23rd March 2023

Event details

  • Date: 23 March 2023
  • Time: 1:00 pm - 4:00 pm
  • Address: Room 32b, Strive Academic Centre, The James Cook University Hospital Marton Road Middlesbrough TS4 3BW
  • Category: Work based learning

Booking is closed for this event

Course Overview

To understand the importance of good call handling skills and the impact this has on a patient’s experience. To develop an understanding of the Trusts’ values and behaviours and the positive impact they have on the service.

Learning Objectives

  • Identify good call handling skills and practical skills required
  • Explore interpersonal skills needed for managing patients over the phone
  • Identify barriers and how to resolve challenges such as difficult situations or communication issues
  • Underline the importance of confidentiality
  • Summarise a call and end on a positive note

Target audience:

South Tees NHS trust staff

If you are a non-medical registrant who is eligible for Continual Professional Development (CPD) funding this course will account as part of your annual allowance for CPD funding.

Organised by:

The Learning and Development team. For information please email: [email protected]


All cancellations need to be made through your account. For those who do not attend without cancellation, your line manager will be notified and a possible charge may be incurred.

Please be advised that this session has a minimum attendee requirement therefore if this isn’t met we may cancel the session. If this session is cancelled we will aim to advise attendees as far in advance as possible and apologise for any inconvenience that this may cause.

Certificates and feedback:

Upon completion of this course a certificate will be available for you to download from your account along with any other post course information.