Excellence in Customer Service – 14th October 2021

Available for South Tees staff only

Event details

  • Date: 14 October 2021
  • Time: 9:00 am - 11:00 am
  • Address: Room 10, STRIVE Academic Centre, The James Cook University Hospital, Middlesbrough, TS4 3BW
  • Location: North East
  • Category: Administration

Fully booked | Free event

Course Overview

This course outlines why good customer service is a vital part of a patients experience of the NHS. It can act as a useful reminder of the trust values and behaviours and the positive impact they have on the service. 

Learning Objectives

  • Explore human empathy in relation to the patient journey
  • Identify what is good and bad customer service
  • Examine the impact of body language and tone of voice
  • How to resolve challenges such as difficult situation or communication issues
  • Underline the importance of confidentiality

Target audience:

South Tees NHS trust staff

Organised by:

The Training and Development team. For information please email: stees.traininganddevelopment@nhs.net.

Cancellations:

All cancellations need to be made through your account. For those who do not attend without cancellation, your line manager will be notified and a possible charge may be incurred.

Please be advised that this session has a minimum attendee requirement therefore if this isn’t met we may cancel the session. If this session is cancelled we will aim to advise attendees as far in advance as possible and apologise for any inconvenience that this may cause.

Certificates and feedback:

Upon completion of this course a certificate will be available for you to download from your account along with any other post course information.