This half day course will provide the knowledge necessary for staff to start actively applying Human Factors and Civility considerations in their everyday work with a focus on improving patient safety outcomes across the organisation.
The course includes:
- Reviews – fundamentals of Human Factors concepts
- Skills Sessions and Workshops – communication workshop, team working techniques, discussions
- Introduction to Civility and Incivility
- Strategies to address incivility within the trust
Building on fundamental concepts to enable staff to apply human factors considerations in their everyday clinical work with a focus on improving patient safety outcomes across the organisation.
Increase awareness in the definition of incivility and provide opportunities to tackle incivility in a safe learning environment.
This course is open to all AHPs across the South Tees Trust
Once candidates have completed this course, feedback forms will be sent out via email for completion. Attendees will be provided with resources from the session and a certificate that is valid and can be used as part of your CPD.
This event is organised by the Human Factors team