Managing complaints, clinical accountability and governance – Tuesday 21st September 2021

Available for South Tees staff only

Event details

Booking is closed for this event

Target Audience

This event is for SAS doctors only

Content

Agenda

Registration from 12.50

13.00 Setting module objectives

13.05 ABC of clinical governance – Best practice approaches

14.00 Skills 1 – Managing the governance process in a local service – The SAS role

14.40 Break

15.00 Skills 2: How to avoid complaints

15.50 Skills 3: Managing and learning from complaints

16.20 Governance development plan

16.30 Summary & close

Please ensure:

  • You are in a room where you will not be disturbed
  • You login in early to check your connection works ok
  • Your camera and audio are both turned off
  • You are comfortable
  • You have access to refreshments for the break

Please note this event is purely delivered via Microsoft Teams

Organised by:

Postgraduate Department

Email: [email protected]