Managing complaints, clinical accountability and governance – Tuesday 21st September 2021

Available for South Tees staff only

Event details

  • Date: 21 September 2021
  • Time: 12:50 pm - 5:00 pm
  • Address: Microsoft Teams
  • Category: Education courses

Booking is closed for this event

Target Audience

This event is for SAS doctors only



Registration from 12.50

13.00 Setting module objectives

13.05 ABC of clinical governance – Best practice approaches

14.00 Skills 1 – Managing the governance process in a local service – The SAS role

14.40 Break

15.00 Skills 2: How to avoid complaints

15.50 Skills 3: Managing and learning from complaints

16.20 Governance development plan

16.30 Summary & close

Please ensure:

  • You are in a room where you will not be disturbed
  • You login in early to check your connection works ok
  • Your camera and audio are both turned off
  • You are comfortable
  • You have access to refreshments for the break

Please note this event is purely delivered via Microsoft Teams

Organised by:

Postgraduate Department

Email: [email protected]