Course overview: To give you the confidence and skills to hold real and effective conversations, even when they’re challenging; focusing on preparation, understanding and managing emotions, to achieve an effective outcome.
Learning outcomes
•Identify what a real and challenging conversation is.
•Consider how to prepare for an effective conversation.
•Identify and apply personal qualities and recognise emotions when communicating.
•How to use appropriate language and phrases to ensure a productive conversation.
•How to close a conversation and move forward.
•Understand the importance of valuing your personal wellbeing.
Target audience:
South Tees NHS trust staff, North Tees and University hospital Staff
Organised by:
The Career and Development Hub, For information please email: [email protected]
Cancellations:
All cancellations need to be made through your account. For those who do not attend without cancellation, your line manager will be notified and a possible charge may be incurred.
Please be advised that this session has a minimum attendee requirement therefore if this isn’t met we may cancel the session. If this session is cancelled, we will aim to advise attendees as far in advance as possible and apologise for any inconvenience that this may cause.
Late arrivals:
If attendees arrive more than 20 minutes late of the session time, they may be refused entry. In this instance, by assessing the impact of missed learning and the impact on other attendees, a decision would be made by the session facilitator to either allow the attendee entry to the session or ask them to rebook.
Certificates and feedback:
Upon completion of this course a certificate will be available for you to download from your account along with any other post course information.