Accessibility statement

This accessibility statement applies to

This website is run by South Tees Hospitals NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Course attendance certificate PDF documents are not fully accessible to screen reader software
  • Some PDF and Word documents are not fully accessible
  • Some videos may not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to get in touch with our hospitals by emailing [email protected] or telephoning 01642 282825.

Technical information about this website’s accessibility

South Tees Hospitals NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our PDF and Word documents do not meet the required accessibility standards. If you require a PDF or a Word document in an accessible format such as large print, easy read, audio recording or braille, please email [email protected]. These documents do not meet the following success criterion:

  • 1.3.1 Info and relationships
  • 1.4.3 Contrast (Minimum)
  • 1.4.5 Images of text
  • 1.4.12 Text spacing
  • 2.4.6 Headings and labels

Some videos across the site are without any captions and transcripts. However, we’re in the process of going through our video clips and have included the option of having captions on through YouTube, and are including transcripts where we can.

  • 1.1.1 Non-text content
  • 1.2.2 Captions (Prerecorded)
  • 1.2.5 Audio Descriptions (Prerecorded)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 2025, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old event posters.

Preparation of this accessibility statement

This statement was prepared on 22 February 2021. It was last reviewed on 30 January 2024.

This website was last tested on 19 January 2024. The test was carried out by MIXD.

As our website contains thousands of pages, we selected a sample of pages to test based on average use, volume of traffic, and content type.

If you require the full accessibility test report, please email [email protected].