On this workshop you will explore the barriers to assertive communication and consider your current levels of assertiveness. There will be a focus on specific techniques that enable you to approach difficult conversations with confidence as well as ensuring that you leave a positive impact as a result.
Specific outcomes will be:
- Identify the 4 cornerstones of assertiveness.
- Explain how personal confidence plays a role in having assertive conversations.
- Describe how to build trust and prime for the ownership of outcomes.
- Identify behaviours most associated with people who are:
– Aggressive
– Assertive
– Submissive
- Describe a range of assertiveness techniques at 3 levels ( low/medium/high)
- Identify ways to:
-Make and persist with a request
-Give and receive feedback in an assertive way
-Saying no and sticking to it
-Dealing with aggression in others
- Use open questions and active listening to increase impact
- Demonstrate an assertive conversation using the techniques