Case Investigator Training – Secondary Care

Event details

  • Date: 11 September - 12 September 2024
  • Time: 9:15 am - 5:00 pm
  • Address: STRIVE Academic Centre, The James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW

12 places remaining | Cost £280.00

Course overview:

A two day workshop draws on a credible evidence base of learning derived from nearly 20 years of working to support the resolution of performance concerns. You can be confident that you’ll have access to invaluable expert advice derived from current thinking and case work when you attend this series of
interactive and engaging workshop.

  • Resolving concerns about performance concerns: an overview
  • Investigation roles and responsibilities
  • Starting the investigation – critiquing Terms of Reference
  • Gathering evidence
  • Gathering evidence from interviews
  • Preparation for interview skills practice
  • Interview skills practice
  • Top tips for interviewing
  • Reading witness statements and analyzing evidence
  • Report writing – drafting an investigation report
  • What happens next – possible outcomes and dealing with challenges

By the end of this training you will be able to:

  • Describe the context in which concerns arise, the contributing factors and key regulations related to their management
  • Outline the individual key roles and responsibilities of the investigation team and associated stakeholders
  • Critique comprehensive Terms of Reference for any investigation you undertake
  • Gather evidence including preparing for and conducting efficient and effective witness interviews
  • Structure a self-contained report, including an effective summary and analysis of evidence for onward dissemination to the Case Manager
  • Produce an action plan, for self and organisation, on what support is needed following training attendance

Target audience:

Organised by:

Education events and conferences team, STRIVE Academic Centre

Email: [email protected]

Cancellations:

All cancellations need to be made through your account.  For those who do not attend without cancellation, your line manager will be notified and a possible charge may be incurred.  All paid events have a strict cancellations policy.

Certificates and feedback:

Upon completion of this course a certificate will be available for you to download from your account along with any other post course information.  Please ensure you complete your feedback so we are able to continuously improve our training.