Course Overview:
The “Civility – Improving Team Communication” session, aims to create a respectful and collaborative workplace culture by increasing awareness of Civility and it’s impact on team dynamics. Participants will engage in discussions around the definitions and consequences of In-Civility, as well as the positive effects of maintaining a civil environment on morale and productivity.
Through the exploration of current evidence supporting the importance of Civility in the workplace, attendees will gain insights into how respectful interactions contribute to better communication, enhanced teamwork and improved patient outcomes. The session will also introduce practical tools and strategies that can be utilised to promote Civility within teams; including techniques for effective communication, feedback and active listening.
By equipping staff with skills to recognise and address In-Civility, this session will empower participants to cultivate a more supportive and cohesive work environment. Join us to learn how fostering Civility can lead to stronger team communication, a more positive organisational culture and better patient outcomes.
Learning Objectives:
- Explore the evidence base supporting the benefits of Civility.
- To acknowledge the level of In-Civility within the trust.
- Discuss how to create a more civil workplace and what tools we can utilise.
Target Audience:
South Tees NHS trust staff
If you are a non-medical registrant who is eligible for Continual Professional Development (CPD) funding this course will account as part of your annual allowance for CPD funding.
Organised by:
The Human Factors and Civility Team, STRIVE Academic Centre.
Email: [email protected]
Cancellations:
All cancellations need to be made through your account. For those who do not attend without cancellation, your line manager will be notified and a possible charge may be incurred.
Please be advised that this session has a minimum attendee requirement therefore if this isn’t met we may cancel the session. If this session is cancelled, we will aim to advise attendees as far in advance as possible and apologise for any inconvenience that this may cause.
Late Arrivals:
If attendees arrive more than 20 minutes late for the session time, they may be refused entry. In this instance, by assessing the impact of missed learning and the impact on other attendees, a decision would be made by the session facilitator to either allow the attendee entry to the session or ask them to re-book.
Certificates and Other Information:
This training is CPD accredited, and 2 CPD points will be awarded upon attendance of this session.
Upon completion of this course, a certificate will be available for you to download from your account along with any other post-course information.
If you are a non-medical registrant who is eligible for Continual Professional Development (CPD) funding this course will account as part of your annual allowance for CPD funding.