Please note changes to dates below due to a bereavement
Brief Overview
Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980’s he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment.
This training module is a whole day of content spread over 4 virtual sessions. They cover using data effectively to manage your service with a specific focus on capacity planning. Each session will last 75 minutes.
Virtual session 1: Measuring the right things – Monday 13th November 1.30 pm
The NHS is awash with data, some of it vital, some irrelevant and quite a bit of it of dubious quality. It can be tricky to work out which is which. So we kick the whole series off by addressing two questions: How do I choose the right measures? and How can I get data I can trust? Getting answers to both of these questions will enable you to measure the right things and be confident that your data is robust enough to use.
Virtual session 2: Making sensible decisions – Monday 27th November 1.30 pm
You are measuring the right things but you now need to use your data to make sensible decisions for your service. There are two common questions that you will want answers to: (1) How am I doing? And (2) Where’s the problem? To answer the first, you will need to understand the two types of variation present in your data and use a graphical presentation that was specifically designed to do this. To answer the second, you will be introduced to some powerful diagnostic tools.
Virtual session 3: How queues form – Monday 4th December 1.30 pm
We will address this vital question: Why do queues form? It will use three simple simulations to explore why some common things we do to reduce delays actually make them worse. It comes with a warning – be prepared to have your pre-conceptions challenged.
Virtual session 4: Planning your capacity – Monday 8th January 1.30 pm
This session will include a short refresher given the long break for Christmas.
Struggling to work out what capacity you need? Fed up that your current approach doesn’t seem to work terribly well? The key is to move from seeing capacity planning as an annual chore and instead regard it as an opportunity to design your service to flow nicely. You will be introduced to the 4 stages to ensuring you have the right capacity to meet the demands on your service.
The Small Print
There will be “homework” to enable you to put learning into practice in your own area.