The Business Skills Workshops (BSW) programme is a series of educational modules that has been developed by Pfizer to support individuals and organisations within the NHS to enhance their knowledge and skills related to service improvement.
This programme consists of eight workshops, which are free to the NHS and can be delivered either as half day workshops, or separate modules, in a virtual or face to face setting. The modules will be delivered by a Pfizer Healthcare Partnership Manager (HPM) or Clinical Effectiveness Consultant (CEC) who understand your local NHS environment, whilst also having knowledge and experience of using these business skills in a commercial environment.
All the Business Skills Workshops are CPD approved.
Planning for Service Improvement
The Planning for Service Improvement workshop provides tools and techniques to:
- Pathway/process mapping a current service
• Find the ‘root cause’ of the problem or challenge
• Look at common blocks to improvement and plan risk mitigation
• Identify possible solutions from various perspectives
• Explore how to plan test cycles before implementing the change
By the end of this workshop delegates will:
Have the skills, structure, and tools to deliver quality improvement projects to enhance the patient experience and outcomes
Previous delegates have noted that the workshop helped to visualise and plan a service project and that the peer feedback within session (teachers & learners) was very helpful.
Organised by:
Leadership and Improvement Team, STRIVE Academic Centre
Email: [email protected]
Cancellations:
All cancellations need to be made through your account. For those who do not attend without cancellation, your line manager will be notified and a possible charge may be incurred.